Cancellation windows

• Group Pilates classes: cancel at least 12 hours before class.
• Private sessions: cancel at least 24 hours before your session.
• Recovery add-on: subject to class timing and studio availability.

Late cancellations

The reserved session is forfeited and a fee may apply:

• Group Pilates classes: $15
• Private sessions: may be charged in full.

No-show

Missed reservations without notice forfeit the session and may incur a $20 no-show fee.

Repeated missed sessions

Three or more late cancellations or no-shows within a 30-day period may result in a temporary booking restriction.

Emergency exception

One grace exception may be requested every six months for a documented emergency. Requests must be submitted within 24 hours to heretohelp@gpilatesstudio.com. Approval is not guaranteed.

If you are brand new to the reformer, start with the Beginner Intro, a free 15-minute introductory session to learn reformer setup and studio flow.

If you are ready for a full class, start with Beginner or Beginner / Open.

Beginner is best for newer clients, form refinement, and building control.

Beginner / Open supports clients who want a steady, accessible class with room to progress.

Beginner / Intermediate adds more coordination, strength, and flow.

Intermediate / Advanced is best for experienced clients ready for more pace, control, and challenge.

The Beginner Intro is a free 15-minute introductory session for clients who are new to the reformer.

It covers reformer setup, studio flow, basic alignment, and what to expect before booking into the full class schedule.

This is not a full Pilates class. It is a short orientation designed to help you feel more confident before starting.

The Locals Intro Offer includes 2 classes for $49.

It is valid for 7 days, available for new clients only, and limited to local clients.

A valid local ID may be required upon arrival at the studio.

Single Pilates Class: $39 and valid for 7 days.

Pilates 5-Pack: $175, includes 5 classes, and expires 30 days after purchase.

Pilates Auto Renew 10-Pack: $299, includes 10 classes, and renews automatically every 60 days or when 2 sessions remain, whichever comes first.

The 5-Pack is intended as a short bridge. The Auto Renew 10-Pack is recommended for clients attending consistently 2–3 times per week.

Expired sessions are forfeited. Extensions, pauses, or rollovers are only granted with written Studio approval.

The Pilates Auto Renew 10-Pack is $299 and includes 10 classes.

It renews automatically every 60 days or when 2 sessions remain, whichever comes first, to keep your practice consistent and uninterrupted.

You may cancel anytime with written notice before the next renewal processes.

A valid payment method must remain on file.

Once a renewal has processed, refunds, credits, or prorations are not issued.

Recovery is available as an optional add-on to your Pilates visit.

Pilates creates the stimulus. Recovery supports the response.

Recovery Add-On: $25

Choose one:

• Infrared Sauna
• Cold Plunge

Recovery may be booked before or after your Pilates session and is subject to studio availability.

Recovery is not available as a standalone public booking at this time.

Infrared heat gently warms the body, creating a calming recovery experience before or after movement.

Benefits may include:

• Supports circulation
• Helps reduce stiffness
• Encourages relaxation
• Promotes recovery
• Supports overall wellness

Best for: relaxation, tight or fatigued muscles, stress relief, and gentle recovery.

Cold exposure helps refresh the body and mind while supporting recovery and nervous system resilience.

Benefits may include:

• Helps reduce perceived soreness
• Promotes alertness
• Supports circulation
• Encourages resilience to stress
• Leaves you feeling refreshed and energized

Best for: post-workout recovery, reducing perceived soreness, increased alertness, and mental resilience.

Recovery may be used before or after Pilates, depending on your goal and studio availability.

Before class, recovery may help you feel calmer, more prepared, and more connected to your body.

After class, recovery may help support circulation, reduce stiffness, and promote a smoother recovery response.

Move well.
Recover well.
Return stronger.

Ask your instructor about adding recovery to today's visit.

G Rewards is designed to reward consistency, referrals, and self-booking through the studio app or online schedule.

Clients may earn rewards through eligible purchases, online bookings, and referring a friend who completes a qualifying purchase.

Rewards may be redeemed toward select studio perks, recovery, and retail when available.

Rewards have no cash value, are non-transferable, and may not be exchanged for cash, refunds, or account credits.

G Pilates may update, pause, or adjust rewards eligibility, redemption options, or point values at any time to protect the studio experience.

Please arrive 5 minutes before your scheduled class, private session, or recovery add-on.

Late arrivals may not be admitted once class has started in order to protect safety and the studio flow.

Wear comfortable movement-friendly clothing and arrive hydrated.

Grip socks are strongly recommended for Pilates classes.

If using the infrared sauna, wear light comfortable clothing or swimwear and remove jewelry.

If using the cold plunge, bring a swimsuit and towel. No naked plunging.

Hydrate before and after recovery use.

All sales are final.

Classes, packages, auto-renew packages, private sessions, recovery add-ons, workshops, and retail purchases are non-refundable once purchased.

Late cancellations, no-shows, missed sessions, expired sessions, and unused time within a billing period are forfeited.

Documented medical situations may be reviewed case by case at Studio discretion.

We accept major credit and debit cards.

Cash, checks, Venmo, Zelle, and peer-to-peer payment platforms are not accepted for services.

Maintaining an account authorizes charges to the payment method on file for purchases, auto-renew packages, late cancellation fees, no-show fees, and applicable administrative charges.

No. Purchases are for individual use only.

Class credits, packages, auto-renew packages, private sessions, and recovery add-ons may not be shared, gifted, sold, or reassigned to another person.

Yes. A signed waiver is required before participating in any class, private session, or recovery service.

Electronic acceptance during booking is legally binding.

Recovery services involve heat and cold exposure and should be used responsibly.

Please follow all posted guidelines and staff instruction at all times.

Do not use recovery services while under the influence of alcohol, drugs, or sedatives, and exit immediately if you feel dizzy, numb, disoriented, or unwell.

If you are pregnant, managing a medical condition, taking medications, or unsure whether heat or cold exposure is appropriate for you, consult your physician before use.

If you are pregnant, postpartum, injured, or managing a medical condition, consult your physician before participating.

You are responsible for disclosing relevant conditions or limitations before class, training, or recovery use.

Photos or short videos may occasionally be captured in the studio for marketing or promotional use.

If you prefer not to appear, submit a written opt-out request to heretohelp@gpilatesstudio.com.

Email heretohelp@gpilatesstudio.com so we can review it directly.

Chargebacks for valid purchases may result in account restriction and recovery of applicable administrative costs.