Cancellation windows

• Group Pilates classes: cancel at least 12 hours before class.
• Private sessions: cancel at least 24 hours before your session.
• Recovery Duo: cancel at least 2 hours before your reservation.

Late cancellations

The reserved session is forfeited and a fee may apply:

• Group Pilates classes: $15
• Recovery Duo: $15
• Private sessions: may be charged in full

No-show

Missed reservations without notice forfeit the session and may incur a $20 no-show fee.

Repeated missed sessions

Three or more late cancellations or no-shows within a 30-day period may result in a temporary booking restriction.

Emergency exception

One grace exception may be requested every six months for a documented emergency. Requests must be submitted within 24 hours to heretohelp@gpilatesstudio.com. Approval is not guaranteed.

If you are new to the studio or newer to reformer Pilates, start with Foundations Intro or Foundations.

Foundations Intro is the best first step for new clients who want a more supported introduction to the reformer, studio flow, and core movement patterns.

G Movement is the signature full-body class and the one most clients build into their weekly routine.

G Force is best for clients who are already comfortable with pacing, transitions, and reformer-based movement.

Restore is ideal for lower-intensity days, mobility work, and active recovery.

Please arrive 5 minutes before your scheduled class or session.

Late arrivals may not be admitted once class has started in order to protect safety and the studio flow.

Wear comfortable movement-friendly clothing and plan to arrive hydrated.

Grip socks are strongly recommended for Pilates classes.

For Recovery Duo, wear light comfortable clothing or swimwear as appropriate, and hydrate before and after use.

All sales are final.

Classes, packages, memberships, private sessions, recovery services, workshops, and retail purchases are non-refundable once purchased.

Late cancellations, no-shows, missed sessions, expired sessions, and unused time within a billing period are forfeited.

Documented medical situations may be reviewed case by case at Studio discretion.

We accept major credit and debit cards.

Cash, checks, Venmo, Zelle, and peer-to-peer payment platforms are not accepted for services.

Maintaining an account authorizes charges to the payment method on file for purchases, membership renewals, late cancellation fees, no-show fees, and applicable administrative charges.

No. Purchases are for individual use only.

Class credits, packages, memberships, sessions, and recovery reservations may not be shared, gifted, sold, or reassigned to another person.

• Pilates packages: expire 90 days from purchase.
• Introductory offers: expire 14 days from purchase unless otherwise stated.
• Gift cards: expire 6 months from purchase unless otherwise noted.

Expired sessions are forfeited. Extensions, pauses, or rollovers are only granted with written Studio approval.

Memberships are designed for consistent weekly practice and renew automatically based on the Membership Agreement signed at enrollment.

Cancellation terms, notice requirements, and any minimum commitment are governed by that agreement.

Once a billing cycle has processed, refunds, credits, or prorations are not issued for unused time or sessions.

Yes. A signed waiver is required before participating in any class, private session, or recovery service.

Electronic acceptance during booking is legally binding.

Recovery services involve heat and cold exposure and should be used responsibly.

Please follow all posted guidelines and staff instruction at all times.

Do not use recovery services while under the influence of alcohol, drugs, or sedatives, and exit immediately if you feel dizzy, numb, disoriented, or unwell.

If you are pregnant, postpartum, injured, or managing a medical condition, consult your physician before participating.

You are responsible for disclosing relevant conditions or limitations before class, training, or recovery use.

Photos or short videos may occasionally be captured in the studio for marketing or promotional use.

If you prefer not to appear, submit a written opt-out request to heretohelp@gpilatesstudio.com.

Email heretohelp@gpilatesstudio.com so we can review it directly.

Chargebacks for valid purchases may result in account restriction and recovery of applicable administrative costs.